Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.

Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:

Items are faulty – damaged/broken or soiled upon arrival.
Parcels that is lost in transit.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: Mugiwara Merchandise will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.


You may request a cancellation within 24 hours of purchase. Otherwise, you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Do you ship internationally?

We do ship worldwide.

How do I track my package?

You can check on the status of your order at any time by going to the following link:  Order Status. You can also reach out to our customer support desk at mugiwaramerchandise@gmail.com to ask any questions anytime.  

How long does it take for an order to arrive?

US takes 10 to 20 days for delivery. For international, It typically takes up to 3-5 days to process your order. Once shipped, your order will arrive within 25 to 35 business days, due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. If you're still not sure, just email us. We're happy to help you out.